QJ Club — Membership Terms & Conditions

All decisions taken by Queens Jewels (Sunny Singhal, 13 September 2026); for legal review.

1. The programme and who runs it

QJ Club ("the Club") is the membership and rewards programme of Fabyouare Private Limited, a private limited company with its registered office at LG54, Mega Mall, DLF Phase 1, Gurugram 122002, Haryana, GSTIN 06AADCF0880F1ZW ("Queens Jewels", "we", "us"). The Club runs on a membership platform provided by our technology partner, which processes members' data on our behalf under our instructions.

By joining the Club you agree to these Terms and to our Privacy Policy. If you do not agree, please do not join.

2. Joining

2.1 Membership is free and open to individuals aged 18 or over with an Indian mobile number.

2.2 You join by entering your mobile number at the counter QR code or at club.queensjewels.in and confirming the one-time code we send on WhatsApp. Your mobile number is your membership identity; one membership per person and per number.

2.3 Membership is personal to you. Your digital card and its QR code identify you at the counter — do not share screenshots of it.

2.4 We record your name, mobile number and, if you add one, your email address. An email address is saved only after you confirm a code sent to it.

2.5 New members receive 100 welcome points on joining, once per person.

2.6A Event vouchers. At an exhibition or event where Queens Jewels has a stall, every member billed there may be given an event voucher — a percentage off that purchase, valid that day only, applied at the stall (your phone's code, or the stall's own say-so, confirms it). Unlike the welcome benefit it does not stop points: the purchase earns points at the event's rate, which become usable 15 days later (3.5). A second purchase the same day may be given a second event voucher. Event bills carry their own number series. No store offer, tier discount or points redemption applies on a bill with an event voucher.

2.6 Points for your email. When you add an email address and confirm it — in the app, or at the counter by reading back the code we send it — we add 100 points to your card, once per member, however many times the address later changes. The points are for the email alone: whether you also agree to receive offers by email is a separate choice, and you get the points either way. Like other points they become usable 15 days after they are credited (3.5).

3. Earning points

3.1 You earn 1 point for every ₹10 of the amount you actually pay on a bill at the Queens Jewels store, after all discounts and points applied, inclusive of GST.

3.2 A bill is linked to your membership through the mobile number given at the time of invoicing — give your number at the counter for every purchase and the points are credited to it. A bill invoiced without your number cannot be linked afterwards.

3.2A To use points or your tier discount on a bill, you must be signed in to the app and show your card's QR code at the counter before the bill is made.

3.3 Points are not earned on the value paid with points, on gift vouchers, on repair or making charges, or on purchases made before you joined, except as in 3.4a.

3.3a A piece of ours altered for you (a customisation) is sold at the price agreed with you when it is taken in or billed, including the charge for the work; that whole price earns points as a purchase, and no further discount applies to it. An advance receipt — money taken toward a piece that is to follow — earns no points; the final bill for the piece does, when it is made.

3.4 Fractions of a point are not credited. Your balance and every transaction are shown in the Points tab of your card.

3.4a Bills made before you join: if the counter recorded your mobile number on a bill and you join QJ Club within 24 hours of that bill, the points for it are credited to your new card. Bills older than 24 hours at the time of joining do not earn points.

3.5 Points become usable 15 days after they are credited. Until then they show as pending on your card and cannot be redeemed.

4. Redeeming points

4.1 1 point = ₹1 off a bill at Queens Jewels.

4.2 Points may pay for up to 50% of any bill. Together with any store offer, your tier discount and any welcome benefit, the total reduction on a bill will not exceed 50% of the bill value. Store offers are announced in store with their dates; they apply to every customer, and your member benefits come on top of them within this cap.

4.3 To redeem, choose the points on your card in the app; it shows a one-time redemption code, which the counter scans onto the bill being made. The code is valid for fifteen minutes and one bill. If you do not have the app with you, the staff can send a one-time code to your registered WhatsApp number instead, which you give to them. Points cannot be redeemed after a bill is closed, and not without one of these codes.

4.4 Points have no cash value, cannot be exchanged for cash, transferred, gifted, combined across memberships or sold.

5. Tiers and privileges

5.1 Every member starts at Silver. Tiers are based on your lifetime purchases with Queens Jewels and are never lowered by redeeming points.

5.2 Gold is reached at ₹10,000 of lifetime purchases and Platinum at ₹50,000. Only the amount counts, not the number of bills.

5.3 Each tier carries a standing member discount on every bill — Silver 5%, Gold 10%, Platinum 15% — plus the privileges listed on your card. The discount also applies during store-wide sales, on top of the sale price, always within the 50% cap in 4.2 — for example, a Platinum member on a 40% sale day receives at most a further 10%.

5.3A Members' offers. From time to time Queens Jewels may run a store offer for members only (for example, an extra 10% for every member through October 2026). It applies only to bills where you are identified as a member at the counter, adds to your standing tier discount, stays within the 50% cap in 4.2, and runs only for the dates announced. It does not apply on a bill that uses your one-time welcome benefit (5.4), which stands on its own. A members' offer may also multiply the points a bill earns (for example 1.5× during a festival week): the extra points are credited with the bill, become usable 15 days later like any other points (3.5), are reversed with the bill if it is cancelled, and do not change your tier, which follows your spend.

5.4a Campaign benefit. If you join through a link or QR from one of our advertisements, you may also receive that campaign's benefit: a fixed amount off one bill, once the bill reaches the minimum stated in the advertisement. You do not have to be new: scanning as an existing member gives it to you too. It is usable straight away, expires on the date stated, and is separate from the welcome benefit in 5.4 — you may hold both, but like any benefit it stands alone on the bill it is used on. One per member per campaign.

5.4 One-time welcome benefit. On joining you receive one welcome benefit for the tier you join at: 30% off your next purchase as a Silver member, 40% as Gold, 50% as Platinum. A tier you reach later by spend brings its own one-time benefit (40% on reaching Gold, 50% on reaching Platinum); tiers below the one you joined at do not. Each is available once, on a single bill, usable from 15 days after you become eligible until 90 days after. Where we invite you to join through a particular link or code, that invitation may say your welcome benefit is available immediately — if it does, the 15 days do not apply to the benefit for the tier you join at, and the 90 days run from your joining. Such an invitation may be addressed to members joining at a particular tier, in which case someone who joins at a lower tier through the same link keeps the ordinary 15 days. A higher tier you reach later by spend keeps the 15 days, counted from the bill that reached it. A welcome benefit stands alone: on that bill no store offer, member discount, sale discount or points redemption applies. Its voucher code appears under Offers on your card on its own, and we send it to you on WhatsApp; show the code at the counter when the bill is made, and it is marked used on that bill. You earn points on that bill as on any other.

5.4b Small repairs, free. A Gold member's repair valued at up to ₹200, and a Platinum member's at up to ₹400, is done free of charge; the value is as assessed by Queens Jewels when the piece is taken in. A repair above your tier's figure, or any repair for a Silver member, is charged at the quoted price. Repair charges earn no points (3.3). This is a tier privilege under 5.6.

5.4c Special voucher. Queens Jewels may, at its sole discretion, issue a member a special voucher with its own value and conditions stated on it. Unless the voucher says otherwise it applies on top of your other benefits on one bill and is not limited by the 50% ceiling in 4. It is used once, proved by your phone at the counter, and expires on the date shown. Queens Jewels may likewise place store credit on your card — in lieu of a refund, a payment you made, a gift or a credit note — which pays your bills like money, in parts until spent, alongside your other benefits; it carries no cash value and is not transferable.

5.5 Privileges described as "where possible" or "complimentary" are provided at Queens Jewels' discretion and may depend on the item, its condition and the work involved.

5.6 Queens Jewels may add, change or withdraw tier privileges (other than the standing discount and the points rules) at any time, with notice as in 9.

6. Expiry and inactivity

6.1 Points expire 12 months after your last purchase at Queens Jewels. Any purchase resets the 12 months for your whole balance.

6.2 We will remind you on WhatsApp before points expire, if you have not opted out of messages.

6.3 Tier status does not expire and is never reviewed downwards.

6.4 Members whose purchases before the Club launched qualify them for Gold or Platinum are recognised at that tier on joining. Points are not awarded for purchases made before joining, except a bill made within the 24 hours before joining (3.4a).

7. Returns, exchanges and cancelled bills

7.1 If a bill is returned, exchanged or cancelled, the points earned on it are reversed. If points were redeemed on that bill, they are re-credited to your balance. On an exchange, points are adjusted to the value of the new bill.

7.2 Tier progress is adjusted accordingly.

7.3 A refund on a return is made in money, or — if you choose — as a store credit: a code for the refunded amount, shown on your QJ Club card for the counter to scan. A store credit is used once, in full, on a single bill of at least its value; it cannot be split across bills or exchanged for cash. It is separate from QJ Club points and is not limited by 4.2.

8. Fair use, suspension and termination

8.1 You may leave the Club at any time from Profile → Sign out and by asking us to delete your membership (see the Privacy Policy). Unused points are forfeited when a membership is closed.

8.2 We may suspend or close a membership, and cancel points or benefits, where we reasonably believe there has been misuse: more than one membership per person, use of another person's card, bills split or recorded to obtain benefits not intended, resale of goods bought with member benefits, or abusive conduct towards staff.

8.3 Points credited in error may be corrected.

9. Changes to the programme

9.1 We may change these Terms, the earn rate, redemption rules, tier thresholds or privileges. Changes that reduce the value of points or benefits will be announced at least 30 days in advance on WhatsApp and in the app; other changes take effect when published.

9.2 We may end the Club with at least 90 days' notice. You will be able to redeem your points during that notice period.

10. Messages

10.1 We send transactional messages on WhatsApp and email: your one-time code, points earned and redeemed, tier changes and expiry reminders. These are part of running your membership.

10.2 Offers and updates are sent on WhatsApp only with your consent, which you can withdraw at any time in Profile.

11. General

11.1 Points and tier status are a privilege of membership, not property, and are not a deposit, prepaid instrument or financial product.

11.2 Queens Jewels is not liable for loss of points or benefits arising from an incorrect mobile number, loss of access to your number or device, or bills not linked at the time of purchase.

11.3 These Terms are governed by the laws of India. Courts at Gurugram, Haryana have exclusive jurisdiction, without prejudice to your rights under the Consumer Protection Act, 2019.

11.4 Questions or complaints: info@queensjewels.in, or our Grievance Officer, Anshika Talwar (anshikatalwar@fabyouare.com), at the registered address above. We aim to respond within 7 working days.